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Center for Ethical Practice, Inc.
934 East Jefferson Street, Charlottesville VA 22902
"Ethics-Based
Training Manual for
Non-Clinical Employees
in Mental Health Settings"
A
Staff Training Manual
with a Reference Appendix
for Employers & Trainers
(2008)
Mary Alice Fisher, Ph.D.
(This sample manual is designed to meet the ethical/legal portion of staff training requirements
as found in Ethics Codes, state regulations, and/or federal HIPAA Regulations.
Appropriate for training all staff - both clinical and non-clinical - in clinical settings.
In addition to a printed copy of the Manual and Appendix,
you receive a CD that contains the text in three formats,
WORD, Word Perfect, and WORKS, so you can "personalize" it for training staff in
your own setting.)
Table of
Contents
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INTRODUCTION |
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I. Underlying Ethical Principles |
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II.
Office Environment |
| | A.
Establishing & Maintaining Appropriate Atmosphere
B. Responding to Difficult
Patient Situations
C. Responding to Patients' Questions | | | | | |
III.
Patient Privacy & Confidentiality |
| | A.
Understanding the Ethical & Legal Requirements | | | | 1.
Ethical Rules About Confidentiality & Consent for Disclosure
2. Legal Rules
About Confidentiality & Consent for Disclosure
3. Consequences of Unauthorized
Disclosures | |
| | | | B.
Following Our Policies About Privacy & Confidentiality | | | | | 1.
Protecting Patient's Right to Privacy While In Our Office
2. Protecting Patient's
Right to Confidentiality (Non-Disclosure) | | | | | | a.
Rule: Disclose Information Only With Patient Consent
b. Rule:
Handle/Store/Dispose of Patient Information Carefully
c. Protocol:
Responding to Requests for Patient Information
d. Protocol: Telephone
e.
Protocol: Photocopier
f. Protocol: E-Mail
g. Protocol:
FAX | | | | | 3.
Signing the Employee Confidentiality Contract |
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IV. Relationship With Clients |
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V.
Billing Patients and/or Third Parties for Reimbursement |
| | | A.
Ethical & Legal Requirements/Limitations | | | | | 1.
Providing Accurate Information; Avoiding Insurance Fraud
2. Monitoring Electronic
Transmissions of Claims
3. Honoring Limitations in Provider Contracts | | | |
B.
Our Policies re: Electronic Transmission of Claims & Treatment Plans |
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VI.
Other Policies/Procedures With Ethical/Legal Implications |
| | A.
Maintaining Boundaries & Avoiding Dual Relationships With Patients
B. Operating
Within Specified Job Description
C. Monitoring Privacy, Confidentiality, and HIPAA compliance |
| | | | APPENDIX | | | | Ethical
Standards | | | | Legal
Requirements | | | | |
Statutes, Regulations, & Cases (Listing to be completed by Employer)
Federal HIPAA Regulations (Summary) |
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Ethical Model Protecting Confidentiality Rights |
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Integrating Ethical Standards, State Law, & HIPAA |
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Sample
Forms & Contracts |
| | | | Documentation
of Employee Training
Employee Confidentiality Contract | | | | Sample
Employee Test | | | | | | |
INCLUDES
A COPY OF MANUAL ON CD in THREE FORMATS:
[WORD, Word Perfect, WORKS]
so you can more easily "personalize" this manual for your own setting
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Order Form for National Edition of Manual + Home Study Test
(For Virginia Edition, click here)
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